Opening an ArcGIS Server Crash Dump File

If an ArcGIS Server or ArcGIS Server instances crash, the system usually generates so-called crash dump files. These files contain valuable information that can help to analyse and resolve the problem. In this article, we explain step by step how to open a crash dump file and how to read and analyse the relevant information, such as error codes. This allows you to identify and rectify potential causes of the error more quickly.

Requirements:

Before you can open a dump file (.dmp), you need a suitable tool. In most cases, the Windows Debugging Tool (WinDbg) is used. You can download WinDbg from the following link: Windows SDK - Windows app development | Microsoft Developer

• It is sufficient to only select 'Debugging Tools for Windows' during installation

Instruction:

1. Open the 'WinDbg' tool via: 
   C:\Program Files (x86)\Windows Kits\10\Debuggers\x86\windbg.exe
2. Via the option File > Open Crash Dump... you can open the .dmp file.

3. As soon as the file is opened, the debugging tool automatically starts an initial analysis. Basic information about the crash is displayed.
4. Then use the command '!analyze -v', which outputs a more detailed analysis of the crash.

5. Use the information collected to identify the cause of the error and develop solutions.