Provide log file generated with Log Monitor (including parameter &clientlog=true)

The WebOffice Log Monitor offers an extended display of log information on the client side, including the request and response, which can be exported.

For some support cases, the support team can request such a log file for further problem analysis.

Usage

To do this, the parameter "&clientlog=true" must be added after the existing WebOffice URL. This allows the project to be started with the Log Monitor.

An example of what the URL can look like:
https://<Server>/<WebOffice-Application>/synserver?project=<WebOffice-Project-XYZ>&client=core&clientlog=true

Function Overview

Log Monitor consists of three integrated windows: REQUEST, RESPONSE and GENERAL.

Log Level & Tools

There are also three log levels with different levels of detailed information available. "Level 1 (basic logs)" is set as standard.

There are also the following five buttons: Clear Logs, Export Logs, Initial Info, Server State and Startup Info.

Basically, the first two buttons (from the left) are relevant. "Clear Logs" clears the entries in the three windows. This can be useful if you want to control the size of the log file, for example. "Export Logs" saves the entries in the Log Monitor as a log file in the download directory.

Procedure for handover to support

The following procedure, if a log file is required:

1. Start the respective WebOffice project with the opened Log Monitor.
2. If necessary, increase the log level.
3. Reproduce the problem in the WebOffice client.
4. Export the log file via "Export Logs" and provide it to the support team.