VertiGIS is committed to providing its customers with world-class product support. Our support teams are motivated to constantly improve the services. The support satisfaction survey is an important component, helping us to improve our services, or to show us that we are on the right track.
Please let us know if you were not satisfied with us. We would like to take the opportunity to consistently follow up and eliminate the causes and thus improve our processes for the future.
Good ratings, on the other hand, show us that we are doing a good job. Last but not least, good ratings and comments are a wonderful motivation for our teams.
Of course, we understand that it can be tedious to receive an e-mail notification to rate every solved request. For this reason, there is now an option to opt out of automatic support rating e-mail notifications. Of course, rating in our Help Center is still possible.
This article covers the following topics:
Deactivate e-mail notification
After receiving an e-mail notification for rating our support, further e-mail notifications can be deactivated with a few steps.
- Reply to our e-mail notification
- Write the word NO_CSAT in the reply text
- Send e-mail
From this point on, you will no longer receive further e-mail notifications for rating our support.
You can still rate the individual requests in the Help Center.
You are also welcome to send a request for deactivation to our support team. We will then make the change manually in the respective profile.
Activate e-mail notification
You also have the option to reactivate the notification yourself. To do this, you need to create and send a comment by e-mail or via the Help Center with the word GET_CSAT for any request.
After that, the e-mail notification for rating our support will be activated again for all future solved requests.
You are also welcome to send a request for activation to our support team. We will then make the change in the respective profile manually.