If you encounter problems during uninstall/install procedure of a specific software component then it is possible to generate detailed logging information for the whole setup process using the command line commands documented below.
Note: You must execute the documented commands as administrator (execute as administrator option in Windows).
- Open a DOS box (command line). You must start the command line utility as administrator!
Start menu > Run > cmd
- Navigate to the file location of the setup that causes problems during setup process
Navigate to the folder that contains the .msi file
- If installing the software is not possible without problems/errors then write the command
msiexec –i <SetupFile.msi> /l*v <log file location>
Example for logging the WebOffice author setup - the log file will be saved on the desktop
- If uninstalling the software is not possible without problems/errors then write the command
msiexec -x <SetupFile.msi> /l*v <log file location>
Please contact yourand send a detailed description of the occurring problems together with the log file.