If you do not have a password for the VertiGIS support platform, you can request one as follows:
- Open VertiGIS Support Platform website: https://support.vertigis.com/
- Click on "Sign in" in the upper right corner
- Click on "Get a password"
- Enter your e-mail address and click "Submit"
You will receive an email with instructions on how to set your password.
In certain cases you may get the following error:
In this case, please add "vertigis.zendesk.com" to the cookie exceptions in your browser and clear the browser cache.
This hint comes directly from an article of the software vendor: Error: Refused to connect
More info can be found in the following article: Options to clear cache and cookies