How can I view my requests?

To view the open tickets or requests, the "Requests" section must be opened:

1. Sign in at https://support.vertigis.com
2. Click on your own name in the upper right corner
3. Click on "Request".

Alternatively, a direct link to this view can be saved, see: How can I get directly to my requests/activities?

Here the requests can be searched and filtered by status. The sorting can be changed with a click on the respective column name.

Request status

This is what the status states mean:

• Open - The request is processed by VertiGIS
• Awaiting reply - VertiGIS is waiting for a response from you
• Solved - The request has been closed. Within 28 days after closing, it can be reopened with a response, after that a new request must be made.

Request sections

The following sections are available:

• My requests: All the requests you have made.
• Requests I am CC'd on: Any requests that someone else has made and where a member of the support team has also sent a response to you.
• Organisational requests: (set by VertiGIS only if your organization allows it): All queries from your organization. Depending on the setting (made by VertiGIS) you can only view or comment on other people's requests.