Starting from 2026, Support tickets will be closed in accordance with the global guidelines (see Global Maintenance & Support Program) after they have been handed over to and verified by the Development Team.
Our Process: How VertiGIS Tracks Software Bugs Reported to Support
From this point onward, you will have live access to our Development System through the website changelogs.vertigis.com.
- You will be able to get a comprehensive overview of all development tickets that have been reported either by the organization or directly by users. This allows for greater transparency and tracking of all ongoing and completed issues.
- Detailed information regarding the current status of each ticket will be available, so you can stay informed about the progress and any updates related to the reported problems.
- Information about the specific version in which the problem was initially discovered will be provided, helping to identify when the issue first occurred and under what circumstances.
- Details about the version in which the solution or fix for the problem has been implemented will also be accessible, ensuring clarity about when the issue was resolved.
For further information on our VertiGIS Product Changelog, the relevant page in the Support Center is a good source.
If you have any further questions or need to escalate an issue, you are welcome to reopen the recent ticket, open a follow-up ticket or submit a new ticket to continue receiving support.
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