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ACTION REQUIRED: ArcGIS Online TLS 1.2 requirements

Permanently deleted user

Hi Everyone,

Esri has announced an update to the date that TLS 1.2 will be required by ArcGIS Online.  On April 16, 2019, ArcGIS Online services will only accept SSL connections made using TLS 1.2.

If you use ArcGIS Online to sign in to a Geocortex product installed on your server, this change could affect you.  It could also affect you if you consume ArcGIS Online services in your Geocortex products.

If you use the SaaS versions of a Geocortex product then you can disregard this update.  No changes are required.

If you've already confirmed your server can consume TLS 1.2 services, no further action is required.

We've published an article describing what you can do to make sure your server is ready for TLS 1.2, here: https://support.vertigis.com/hc/en-us/articles/11461109620754-Connecting-to-external-services-with-TLS-1-2

This article will be updated over time as we discover new information or receive user feedback.

 

Regards,

-Malcolm

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Comments

14 comments

Date Votes
  • Permanently deleted user

    Hey Everyone,

    Esri just sent out an email update today - as mentioned above, our articles to address TLS 1.2 concerns are published here:

    https://support.vertigis.com/hc/en-us/articles/11461109620754-Connecting-to-external-services-with-TLS-1-2

    and here:

    https://support.vertigis.com/hc/en-us/articles/11461060137490-Configure-your-Essentials-Server-to-use-TLS-1-2

    If you have any trouble connecting to a TLS 1.2 service, contact our support team or your reseller for assistance!

    Regards,

    -Malcolm

     

     

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  • Permanently deleted user
    hi Malcolm, we have Essential and Essential Manager on different server. Could you please advise if we need change the register on just the Essential Manager server or both? thank you.
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  • Gareth Evans
    @Jack It would be required on both.  TLS 1.2 registry entries are required for any server that would negotiate TLS 1.2 connections to external resources.
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  • Permanently deleted user
    Greetings, I am having a similar issue but only with part of the site as I can see ESRI basemaps in my sites without issues however, export map to image or print map functions result into outputs missing selected / visible ESRI basemap(s). I can confirm that I have followed the instructions for enabling TLS 1.2 as per above mentioned URLs by Malcolm, can see the https maps in the sites, and I can add external ArcGIS Server https services with TLS1.2 enabled. Do you see similar experience in using Export Map as Image (Save map as image) or Print function producing outputs without showing https version of ESRI basemaps? 
    1. https://services.arcgisonline.com/arcgis/rest/services/World_Street_Map/MapServer
    2. https://services.arcgisonline.com/arcgis/rest/services/World_Imagery/MapServer
    Thanks in advance for your time and help.
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  • Permanently deleted user
    Hi again, i just forgot to mention that I am working with Geocortex Essentials 4.10 with HTML5 Viewer 2.11.2 on Windows Server 2012 R2.
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  • Permanently deleted user
    Hi Mohammad,

     

    We had the same problem last week.  We were able to view the Esri basemaps in our sites, but the basemaps were missing when users tried to print or export. 

     

    We were able to resolve the issue by editing the registry settings on the server that hosts our Geocortex sites just as described in Malcolm's links.  It did require a reboot of the server for the changes to take effect. 
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  • Gareth Evans

    Hi @Mohammad

     

    The export and print functions should work normally as long as you have implemented the required TLS 1.2 registry changes on every machine that connects to ArcGIS Online services.   Note, as Stephanie pointed out, it would require a reboot of the server for the changes to take effect.

     

    If you continue to see issues, please open a support ticket by emailing us at support@geocortex.com.

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  • Permanently deleted user
    Thanks Stephanie and Gareth for confirmation. I will troubleshoot a bit more and then create a ticket if required.
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  • Permanently deleted user
    Hi guys, just would like to share that the issue was related to network configurations for this server as our Web Security System was filtering the results for this particular URL. A change to the server network profile by our IT Department has fixed the issue for us. 
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  • Gareth Evans
    Thanks for the update Mohammad!  I was curious how that was breaking, it didn't quite match the TLS scenario I had in mind.
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  • Permanently deleted user
    Hi Evans and my apology for checking late on your comment. In our case we have a forward proxy which was hindering things on top of the TLS1.2 scenario, so bypassing URL through proxy, allowing URLs with the network secuirty system and implementing the TLS changes, we were able to make it work. 
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  • Gareth Evans
    Aha, that makes sense @Mohammad.  Glad to hear you got it going.
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  • Toshia Fleischaker
    We've recently upgraded from 4.7 to 4.12 and need to connect to https://services.arcgisonline.com - are the registry updates required for 4.12? Or does this apply to 5 - series only?
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  • Gareth Evans
    @Toshia Fleischaker you’ll want to add the keys to your install. They are required for all versions of Geocortex Essentials (4.x) that need to connect to services that require TLS 1.2.
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