In case of any troubles with WebOffice, your correspondingwill be happy to support you as well as in any way possible, assumed to a valid maintenance agreement with your . In order to support you as quick and efficient as possible, please check some details before requesting support.
Software version + Build
In the SynAdmin Administration Tool you will find the corresponding Version and precise Build date in the License-Tab.
Please give a detailed, step-by-step description of the problem. It is important for yourto replicate the problem (either with own data or with the customer's data). If possible, provide screenshots of the single steps you have made.
By using specific log categories it is possible to get detailed information about a specific error in the log file. Attach this WebOffice log file to your support request. See chapter Synadmin - Logging Tab for more details about logging.
For replication of the issue with the same settings please provide xml files of the project and/or application configuration. You will find it in WEB-INF Directory.
On demand please prepare the following information:
For replication of the issue with the same data please provide an extract of your data and attach it to your support request. By creating a MPK (map package) you can provide data and MXD. Your WebOffice support team will keep the customer's data in confidence.
Also provide your plot templates from the path configured in Server Object Extension when having problems with printing.
On demand please provide some system information to your Synadmin - System Tab, just export as text file and attach it to the support request.. You can easily find an overview in
Request WebOffice Support
Since you are already on support.vertigis.com/hc, you are only a few clicks away of submitting your WebOffice Support Request.
The first step is to click on Submit a request next to your name in the upper right corner.
After that you will be able to choose a product family: