Reduced Support Coverage

Due to circumstances outside of our control, we are temporarily reducing our Support coverage to the following:

Our Support staff will still be fully available Monday through Friday, 8:00 AM to 5:00 PM EASTERN.

Call volume may result in delays to answering/returning incoming calls. For the fastest response, please submit your request through the web portal.

Our Support staff will be available in limited capacity Monday through Friday, 5:00 PM to 8:00 PM EASTERN.

Calls during this time will be transferred to the voicemail system. For the fastest response, please submit your request through the web portal.

Emergency Support will only be provided Saturdays, Sundays, and Holidays. 

Any non-emergency issues will be followed up with on the next business day. For the fastest response, please submit your request through the web portal.

We are working to increase our coverage as quickly as possible and will update here as soon as we return to normal capacity. We are utilizing all available resources to provide the best possible customer service, but there may be delays to initial responses on new tickets, follow ups on existing ones and incoming phone calls. We will work to maintain all scheduled communications and report any need to reschedule if and when possible. We appreciate your patience during this unprecedented time and ensure that our priorities will remain constant.