How to submit a VertiGIS Studio Support Request – VertiGIS Support

Technical Support for VertiGIS Studio is available during our regular Support hours.

Submit a Ticket

To submit a ticket, browse to https://support.vertigis.com/ and click on Submit a request in the top right-hand corner:

In the Choose Product Family dropdown, select VertiGIS Studio, and you'll be presented with this page:

To help us resolve your ticket, please provide as much information as possible, including:

A clear description of the issue and the steps leading up to it, including screenshots of any errors. If an error has associated text, please try to copy all of it, especially if it's only partially visible in screenshots.
Depending on the complexity of the issue, you may wish to use a video screen capture. Showing the steps leading up to your issue, and the resulting effects, can often help diagnosis and resolution.
Version numbers of any VertiGIS Studio or Geocortex software you're using: Web, Printing, Workflow, Essentials, Viewers, Analytics, etc.
If there is a public facing URL for your site/viewer that we can reach, please provide it.
If there have been any recent architecture or configuration changes that may affect the operation of your site, please describe those changes.
The impact of this issue on your organization.
We would appreciate it if you followed the One support case - one question rule.
This helps us better track your requests and respond sooner. Thanks.

For more information on how to collect the right information for Support, please refer to:

If possible, please ensure that you've logged in to the VertiGIS Support Center when you submit a ticket.

If you're experiencing difficulties logging in to the VertiGIS Support Center, please refer to: Signing In to the VertiGIS Support Site