Where do I find my ConnectMaster protocol files?

Where

The default path for ConnectMaster protocol files is

%appdata%\DynamicDesign\ConnectMaster\

Each user has their own directory for protocol files. The path above will resolve to

C:\Users\<username>\AppData\Roaming\DynamicDesign\ConnectMaster

Protocol files of the main ConnectMaster application are named "CmWinClient-Protocol-<YYYYMMDD-HHMM>.txt" ,

whereas for the Admin Tool the files are named "AtWinClient-Protocol-<YYYYMMDD-HHMM>.txt".

If another path was set, you can find it in the library under "General - Settings - Custom log directory".

Why

To better understand the problem, we ask you to send us the log - file, or as its called in ConnectMaster - protocol with your request. ConnectMaster creates a separate protocol file for each session, which has the respective timestamp in its file name.

After executing the workflow leading to the error, attach the corresponding (latest) protocol file to your support request.

You can add manually named markers to the protocol file, for example to mark the start and end of the workflow in question.

Documentation link: Base Manual - Program Interface - Protocol