Geocortex Agent disappeared from Notification Area

Permanently deleted user

29 Mars 2011 18:48

Hi,   We have a problem with the Geocortex Agent disappearing from the Notification Area thus not allowing us to restart the agent. Even when we tried to start the agent from the start menu it would not start. This happened during a geocortex training session and the instructor could not get the agent working. He suggested we unistall then reinstall the software. So I did that and nothing. The agent is still missing from the notification area. We installed Geocortex Essentials 3.3 on a Windows 64bit 2008 Server Standard Server and ArcGis Server 10. Does anyone now what might have happened and how we can fix it.   Thanks   Frank Blanco

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  Permanently deleted user

  04 Maj 2011 02:14

  HI Frank,

  It may actually be missing from the install.  Let me guide you how to check things over.

  There are two parts to the Agent in Geocortex products.  The first is the notification area tool, which is I believe what you are referring to.  The second is the service, found in the Services titled "Geocortex Agent".  Can you verify that the Geocortex Agent service has the status Started . This is the main service which the agent program in the notification area is reporting from. 

  If this service is not running, attempt to start it.  If an error occurs, be sure the Net.Tcp Port Sharing Service is started.  If this .NET framework 4 service fails to start during installation of essentials, the agent won't start and that error rolls back the installation of the Agent itself.  Get the Net.Tcp Port Sharing Service running and re-install Essentials to solve the problem.

  Hope this helps.

  Shawn.

   

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