Post-installation fails because service not started

Justin Kraemer

18 Maj 2013 01:05

Yesterday on a new virtual machine I installed ArcGIS Server 10.1 and it’s running as it should. I followed that by installing Geocortex Essentials 3.14  and had no difficulty until the post-installation began. When launching that, it processed for a few minutes, then a window popped up saying “The Geocortex Essentials Post Installation application has encountered an error. The Server service is not started.”

There were no errors during installation. Afterward when I looked at Windows Services, I saw no Geocortex process running, so that is certainly the reason for the error message. I know from previous experience that at least a Geocortex Agent service should be running. How can I ensure it does? I’ve already tried uninstalling and re-installing, but that made no difference. I thought of trying 3.12 because that had been the latest version successfully used, but I decided to post here first. Please reply if you have a solution.

Thanks,

 

Justin

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  Stefan Schweigert

  18 Maj 2013 06:35

  Hello Justin,

  To view the Application Services currently running, load Geocortex Agent from the Start Menu, installed under the Latitude Geographics directory.

  Is there any information presented in the REST Elements/REST/App_Data/Logs SYSTEM log file for the date this occurred?

   

  Thanks, Stefan.

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