GVH for handheld (Iphone) generates “you are currently logged as…..” error,

GVH for handheld (Iphone) generates “you are currently logged as…..” error,

I couldn’t figure out why the GVH for handheld (Iphone) frequently generate the error shown in the screenshot below

/customer/servlet/servlet.FileDownload?file=00P6000000em1bsEAA

What might be the issue here?

Thank you

Best

Jamal