The GVH fails to read relationships,

The GVH fails to read relationships,

Despite the fact that the GVS properly reads the relationships, the GVH fails to do so.

/customer/servlet/servlet.FileDownload?file=00P6000000elzsiEAA

/customer/servlet/servlet.FileDownload?file=00P6000000eltzLEAQ

What might be the issue here?

Thank you,

Lubna