Why does Geocortex Essentials Manager run slow?

Permanently deleted user

18 Februari 2016 15:21

Does anyone else have an issue with Geocortex Essentials Manager running slow when configuring a site? If so,is there a fix? We are currently using version 4.4.2.

 

Thanks

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  Chris Roberts

  18 Februari 2016 23:46

  We have been experiencing the  same issues (same version).  Can take up to 5 minutes to open Manager and another couple of minutes to open a site.

   

  Sometimes rerunning the Post Installer can improve things slightly, but I don't we should have to do this on a regular basis to improve load times of the Manager.

   

  I would also like to hear if anyone has a better solution.

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  Permanently deleted user

  18 Februari 2016 23:56

  Scott and Chris,

   

  Can you check the TaskManager on the server when this is ocurring to see if the CPU/mermory of the server is getting close to the maximum?  Also, when this happens, what is the URL that is showing in the address bar of your browser.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

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  Permanently deleted user

  19 Februari 2016 15:14

  Chris and Wayne,

   

  Thank you both for your responses. When I open Essentials Manager and navigate through different sites, the CPU usage never gets above 40%. I work directly off our ArcGIS server which has plenty of horsepower. Also when opening a site, the address in the brower contains the address of the server along with the following information for the site- "/Geocortex/Essentials/RestManager/Map/". One thing I did notice is the C:Drive on the server where all of the installations are is has only 273MB of space available.

   

  Thanks

   

  Scott

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  Permanently deleted user

  19 Februari 2016 16:32

  Scott,

   

  I would clean up some space on the harddrive, as you probably know, when the system runs low on RAM it looks to the harddrive to store temporary files.  I would also recommend not running off the server.  

   

  If you still have problems with responsivness I would recommend entering a support ticket so that we can look into it further.

   

  Regards,

   

  Wayne

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  Permanently deleted user

  19 Februari 2016 18:48

  Wayne,

   

  I will certainly get in there and make sme room. As far as working off the server, I have been doing that because it works faster than it does on my machine. I'll see what it does after the cleanup and go from there. Thank you for your help Wayne.

   

  Scott

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