workflow error HTML5 ipad

Permanently deleted user

04 Februari 2016 13:13

I am running the current version of essentials (4.4.3) and the html5 viewer (2.5.2). When I run my workflow on my desktop in a web browser everything works.  When I use safari on my ipad I receive the following error.

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000TS6M&feoid=Body&refid=0EM60000000Lv82" _/_img_

 

I found this which seem simular,

 

https://support.geocortex.com/customer/essentialsGSCForum?sub-nav=forum&main-nav=essentials&#!/feedtype=SINGLE_QUESTION_SEARCH_RESULT&id=906600000000B9ZAAU

 

But we are not using SSL or any security other than a login. 

 

Not sure if I have to set something up, or if I am missing something? 

 

Any help would be great.

 

Many Thanks

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  Carmen Durham

  04 Februari 2016 15:31

  This isn't an answer, but something else to try...  Can you try it on Chrome on the iPad to see if it works?   can you even ping the Essentials rest site directly from the iPAD?  

   

  Problems I have had with tablets make me wonder if your server by the name shown isn't accessible to the iPad and whatever network the iPad might be using.  (oxfint.oxfordcounty.local)  .  The ".local" part would make me wonder.  Is that the server name or a fully qualified domain name?

   

  Sorry not an answer, but these are things I have run into when testing on iPads.  If I use an iPad that uses our wireless network at work, weird proxy server errors happen and some things don't work.  But if I use an iPad that uses a data plan and therefore truly "coming from outside", then some things work as expected.  Then another set of issues arise if using VPN to connect to the internal network!

   

  Carmen

   

  Carmen

   

   

   

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  Permanently deleted user

  04 Februari 2016 16:20

  Thanks for your help Carmen.  It did not work in chrome, I could ping the Essentials rest site directly from the iPAD.

   

  I got thinking about our development server and the .local.  So I decided to try to push it up to production, and the error is gone.  Not sure what the issue was/is. But thank you

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  Permanently deleted user

  12 Februari 2016 13:59

  I may have spoken to soon. The error has came back on our production server.  Not sure why it worked for a few days. Nothing changed.

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  Permanently deleted user

  18 Februari 2016 20:38

  we also have this issue periodically and only when accessing data with a cellular network.  we also found that the error doesn't mean much, as in our case the activity (in our case attaching inspection records to an asset) does run to completion....more of an annoyance to our users.  we did work with latitude support and I believe they flagged the issue as a bug.  we are running HTML5 2.5.1, not sure if its been addressed in newer versions.  

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