print map shows base map that's turned off in preview

Permanently deleted user

02 Maj 2016 16:56

I have a base map that turns off when it gets to 1:5,000 or larger. It looks correct on the screen before printing (the scale is about 1:2,200) but the base map appears on the pdf. Is this a known issue?

 

 

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  Permanently deleted user

  17 Maj 2016 18:28

  If anyone else is having this issue, tech support was able to help me resolve it by adding this line of code to the web.config file: <add key>="gcx.gis.printRespectsTiledServiceScaleLimits" value="true" />

   

  

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