Cannot Open Essentials Manager

Permanently deleted user

04 Maj 2016 18:37

Just upgraded our production server to Essentials 4.5 and now we can no longer open Essentials Manager.  When trying to use my credentials it says "Access Denied".  It can be opened directly from the server, but not remotely.

 

Also, I upgraded our development server to 4.5 and everything worked fine.  Now when trying to open Essentials Manager on that machine I get a Runtime Error.

 

Any suggestions as to what may be happening? 

 

Thanks,

 

John

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  Permanently deleted user

  04 Maj 2016 20:21

  Hi John

   

  are you seeing a 'Return To Application' button?

   

  What happens if you click on it?

   

  Regards

   

  Ralph Price

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  Permanently deleted user

  04 Maj 2016 20:44

  Hi John,

   

  I would recommend opening a support case for these 2 issues, you can do so by emailing support@latitudegeo.com.  A screenshare session will most likely be required.  For upgrade related issues support hours are not required.

   

  For your first issue I would check the HOSTS button in the Post Installer to make sure it contains the URL that you are running Manager from.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

   

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  Tom Neer

  04 Maj 2016 21:12

  This is a common issue. As Wayne mentioned you need to check your hosts and make sure that your domain is above your computer name. But a quick fix is to take a look at  "C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager\Web.config" Most likely the EssentialsURL is set to a machine name, not your domain name. <add key="EssentialsUrl" value="https://computer/Geocortex/Essentials/REST/sites" /> vs <add key="EssentialsUrl" value="https://www.yourdomain.com/Geocortex/Essentials/REST/sites" /> Please make a backup of the web.config file before you edit it. You will also want to check the RestManagerSettings.xml ("C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager\App_Data\RestManagerSettings.xml") for the same error.

   

   

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