ConfigurationLoadFailed

Permanently deleted user

01 Juni 2016 23:47

I am getting the following error

 

ConfigurationLoadFailed/RequestError: Unable to load http://<host>/Geocortex/Essentials/REST/sites/><sitename>/viewers/<viewer_name>/virtualdirectory/Resources/Config/Default/Desktop.json.js status: 403

 

I have given full access to everyone (as a test) for all the directories. Appreciate any thoughts.

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  Permanently deleted user

  02 Juni 2016 17:59

  Hi Adam,

   

  Can you run Fiddler and see what request is causing the 403 error?  The 403 error is not likely being thrown by the Desktop.json.js file itself but one of the requests it is making.

   

  Regards,

   

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

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  Permanently deleted user

  28 Augusti 2016 22:24

  I am getting this same error, but status 500. This is immediately after running 4.5.1 upgrade. 

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  Permanently deleted user

  31 Augusti 2016 20:33

  A 500 error indicates a problem with either the site or the Essentials instance itself. Given that it's happened right after an upgrade, I suspect that something went wrong during that upgrade, which would mean that any of your sites would yield the same error. Depending on the underlying issue, the fix might be as easy as restarting IIS, or it may require more troubleshooting. If a restart of IIS doesn't resolve this for you, I would get in touch with (To: support@latitudegeo.com) our support team.

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