instant search

Permanently deleted user

29 Augusti 2016 15:05

I am having some issues trying to enable Instant Search for my application. On the Instant Search tab for my map service, the status remains stuck at 0% and pending - it never moves. I am also constantly being taken to the Portal for ArcGIS sign in page 'Geocortex Essentials Manager wants to access your ArcGIS Online account information' - none of my map services are secured so I am not sure why it is doing this. Can anyone provide any pointers? Thanks, Stephen

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  Permanently deleted user

  25 November 2016 17:10

  Hi Stephen,

   

  This is a late reply but for the benefit of others, I would make sure you are using the latest version of Essentials.  Starting with Essentials version 4.6, several major changes were made to improve the reliability of Instant Search.  It sounds like you may have some corrupt Instant Search data that will need clearing, I would recommend opening a (To: support@latitudegeo.com) support ticket in this case.

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

   

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  Permanently deleted user

  09 Juni 2020 19:57

  After speaking with Geocortex, they recommended two courses of action to correct the issue. The first course of action is to reduce the number of search results, and the second is to delete all instant search index currently on the Geocortex server. The latter is very tricky and can mess up your whole system. I recommend following Wayne's advice and seeking their help via support.

  However please note we documented this for our internal purposes and have had to use it several times to fix the issue. Our ArcServer was running the Config-Store on a bad disk. The bad disk was causing massive R/W on a daily basis. When the instant search was thrown at it the disk would freak out even worse. So really the issue was totally hardware related that manifested as a Geocortex issue. Took us 6 months to figure this one out....bad disk and ArcServer on avg does 10,000 R/W in very small packets almost every hour. So SSD should be your disk.

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