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open street map is not displayed on the print output

Permanently deleted user
Has anyone had issue printing out open street map on the viewer?  We have a couple of ESRI base maps and operation layers on a Geocortex Viewer app. The print map works as expected on any other layers and base maps with exception of the open street map. Does any know how to fix the issue? we are currently on HTML 5 version 2.5. 

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000TSiQ&feoid=Body&refid=0EM60000000M1Hf" _/_img_

 

Open street map does not show on the out put

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000TSiQ&feoid=Body&refid=0EM60000000M1Ha" _/_img_
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  • Permanently deleted user
    Hi Jin,

     

    Just a guess, but maybe your map services aren't using the same projection as the OpenStreetMaps service?  it uses WKID 102100.  

     

    If you do an Export operation (as opposed to a print operation) does the OpenStreetMap display?

     

    Thanks!

     

    Danny
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  • Dibya Pradhan
    Hi Daniel,

     

    I'm having same issue, the OSM does display fine in GVH but it won't print. I just tried exporting it and it's coming out blank as well. 

     

    The OSM we are using is a Web Tiled Map with parameters as under:

     

    URL Template: http://{subDomain}.tile.openstreetmap.org/{level}/{col}/{row}.png

     

    Subdomains: a,b,c

     

    Are we supposed to use a WMS or something?

     

    Thanks,

     

    Dibya

     

     
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  • Permanently deleted user
    Can you Essentials server connect to the OSM service?  If you're behind a firewall/proxy perhaps the Essentials server is being blocked?  We run into this issue several times were the Essentials server must be granted permission to access the internet and/or be configured with proxy credentials.

     

    Peter.
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  • Nicole de Greef
    We were having similar issues and are using HTTPS, and were able to fix this by installing the root certificate that the Openstreetmap service uses.. see https://letsencrypt.org/certificates/ we just installed the DST Root CA X3 certificate and the print templates with openstreetmaps work now. This is a relatively new certificate authority, so our servers did not recognize this CA..
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