Form scrollbar not visible on mobile device

Permanently deleted user

17 Oktober 2016 18:12

I am testing out my site on a 7" android device.  When I run one of my workflows that has a long form, the scrollbar is not visible on the mobile device so one is unable to complete the form.  If I run the workflow on the desktop using the tablet URL and shrink the size of the browser window to 7", I see the scrollbars.  Anyone have any idea why this would happen?  I am also having trouble selecting features on the mobile device. It works fine if I select by rectangle, but selecting by point click only works aroud 25% of the time.

 

Thank you for any help!

 

-Shana 

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  Amanda Frech

  16 December 2016 23:26

  Hi Shana,

   

  I have checked our bug tracker and it looks like we have seen this issue once or twice before, but it was constrained to very specific Android models. This is not the expected or usual behaviour for Android mobile devices or tablets, or other small screens. Would you be willing to share some information so that we can update our bug file and add you as a stakeholder?:

   

  -Device model name

   

  -Android version

   

  -Internet browser used

   

  -Orientation (portrait, horizontal, or both?)

   

  Thank you,

   

  Amanda

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