Layers not showing on printed map

Permanently deleted user

28 Mars 2017 12:47

Greetings,

 

I am running essentials 4.6.3 and html5 2.7.1.

 

Certain layers in my site turn on at a 1:2000 scale.

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000Cke5&feoid=Body&refid=0EM600000001TAr" _/_img_  

 

When I print, the layers that show at 1:2000 do not show on the print.

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000Cke5&feoid=Body&refid=0EM600000001TB1" _/_img_

 

 

 

 

In the print settings box I ensure I select MAP SCALE 1:2000.  

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000Cke5&feoid=Body&refid=0EM600000001TAw"_/_img_

 

I also get the same behaviour from the silverlight viewer, but if I change the scale to 1:1999 in the silverlight viewer everything works.

 

Am I missing something?  Or is this a BUG?

 

Many Thanks

0

• 

  Amanda Frech

  04 Maj 2017 23:39

  Hi Craig,

   

  I think the issue here is that when you print the map, Essentials sends a request to your ArcGIS service using the your selected map extent .  When ArcGIS Server calculates the scale for this extent, it might be a little bit off from the scale you chose.

   

  You can use a tool like Fiddler to look at the requests that are sent to ArcGIS Server and see how far it is off (and potentually make adjustments to your print scales as a workaround)

   

  Here's an example:

   

  I printed using these settings:

   

  _img_ alt="Print Settings in HTML5 Viewer" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90760000000GrFd&feoid=Body&refid=0EM60000000UjUP" _/_img_

   

  Here's the request that was sent to export my basemap (found using Fiddler):

   

  https://services.arcgisonline.com/ArcGIS/rest/services/World_Street_Map/MapServer/export?bbox=-11773480.8310879%2c6065401.56943112%2c-11771560.3545932%2c6066906.42041582&bboxSR=102100&size=804%2c630&dpi=96&format=png&transparent=true&layers=show%3a0&imageSR=102100&_ts=636295112513884570&f=image

   

  If you change the f=image at the end to f=pjson and load that url in a browser, you can see that the calculated scale for the extent that was used is 9027.9593550656082.

   

  We do have a bug for this and I'll add you on as a stakeholder.

   

  Hope that helps,

   

  Amanda

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