Feedback workflow

Permanently deleted user

24 Maj 2017 13:40

I have a workflow where the user can provide comments about the application which are then sent to me via email.  The workflow works fine in the workflow simulator but doesn't work on the site.  Any ideas why?

 

https://gis.greenvillesc.gov/Html5Viewer/index.html?viewer=swamprabbittrail

 

 

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  Permanently deleted user

  24 Maj 2017 13:58

  Can your production Essentials server talk to your SMTP server so it can send emails?  I know in our infrastructure, each server that wants to send emails through the corporate SMTP server has to be authorized.

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  Permanently deleted user

  24 Maj 2017 14:00

  Thanks I'll check with our network admin.  If the production server can't would it still work in the workflow simulator?

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  Permanently deleted user

  24 Maj 2017 14:44

  In the simulator on the prod server?  Probably not, if access to the SMTP server is controlled through an IP address whitelist of allowed servers.

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  Permanently deleted user

  24 Maj 2017 20:06

  Hi Scott,

   

  I just tested it, and got no errors.  You can capture the exception message in the Send Mail activity, and log it to a file (or an alert box) and that should help you troubleshoot the problem.  

   

  I hope that helps!

   

  Thanks,

   

  Danny

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  Permanently deleted user

  24 Maj 2017 20:09

  Yeah I was able to get it working with my network admin.  I think it was the SMTP issue.  Thanks for everyone's help.

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