Geocortex unable to sign in

Permanently deleted user

18 Juni 2017 08:57

Hi

 

When I try to sign in I found the following message “Sorry, an error occurred while processing your request”

 

what might be the issue her?

 

 

 

 

 

 

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  Permanently deleted user

  19 Juni 2017 17:25

  Hello Abdullah,

   

  Issues like this are difficult to troubleshoot without looking at the server that Essentials is hosted on.  Here's a couple of things you can try:

   

  1) Post a screen shot of the error, including the URL that is in your browser when you arrive on the error page

   

  2) Re-run the Post installer

   

  3) Restart the IIS app pools 

   

  4) Restart IIS

   

  If all else fails, try opening a support case with your reseller so they can help you with the issue.

   

  Thanks!

   

  Danny

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  Permanently deleted user

  20 Juni 2017 06:42

  Hi Daniel,

   

   

   

  Thank you for the feedback regarding the failure of geocortex to sign in (Sorry, an error occurred while processing your request)

   

   

   

  It is very frustrating that all the workarounds you have kindly suggested did not work. I would like to share with you some screenshots. In addition to that I would appreciate if you try to access the application yourself with the logins below:

   

   

   

  http://geomolg.ps/

   

  user name: jamal

   

  passwprd: 12345678

   

   

   

  Also, we have already contacted the reseller and they are working on it at the moment but with no solution

   

   

   

  Have you ever encountered this issue?

   

   

  

   

  

   

  

   

  

   

   

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  Permanently deleted user

  20 Juni 2017 15:30

  Hi Jamal,

   

  Thanks for including that last screenshot, that really helps!  It looks to me like the domain http://geomolg.ps/ is not a valid realm to be called back to.  This realm is populated through the host list in the Post installer.  Can you please confirm whether or not that domain is in the Post installer host file?

   

  You might also want to check that the domain appears in the redirects list, per the following screenshot:

   

  

   

  I hope this helps!

   

  Danny

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  Permanently deleted user

  20 Juni 2017 19:54

  Hi Daniel,

   

   

   

  The post install host and redirects are as shown on the screenshots below. Are they correct? What other settings we may need to check to resolve the issue.

   

   

  

   

  

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  Permanently deleted user

  21 Juni 2017 16:12

  Hi Jamal,

   

  If the entry exists in the Post installer (and it does), then I'm not too sure what the problem could be.  Your configuration looks OK from what I have seen so far.  I'm sorry to say the next thing I would suggest would be to do a screen share.  

   

  Sorry I can't be more helpful here.  These types of issues are difficult to troubleshoot on the forums.  

   

  Thanks,

   

  Danny

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  Permanently deleted user

  22 Juni 2017 08:29

  This issue is generated as we are trying to configure https certificate. A colleague has exported the “Geocortex, Signing, GEOMOLG” as pfx and then deleted it. In rerun, as this certificate (pfx) is imported, the “everyone” permission is lost and required to be added. By default, this “everyone” permission is added as the geocortex is installed. However, uninstall\reinstall the geocortex doesn’t get the certificate back. In addition to that, importing the pfx file doesn’t get the “everyone” permission checked.

   

   

   

  To reproduce the issue, you can just uncheck the “everyone” permission at your machine, then the same error you got will pops up at your screen.

   

  

   

  

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  Permanently deleted user

  22 Juni 2017 15:03

  Hi Jamal,

   

  If you accidently deleted the signing certificate, you can get it back as follows:

   

  1) Open a command prompt as an administrator

   

  2) Navigate to:

   

  C:\Program Files (x86)\Latitude Geographics\Geocortex Identity Server\Web\bin

   

  3) In that folder, run the following command:

   

  Geocortex.IdentityServer.Setup.exe SigningCertificateName=null

   

  4) Re-run the Post Installer

   

  I hope that helps!

   

  Thanks,

   

  Danny

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  Permanently deleted user

  08 Januari 2018 09:49

  Thank you Daniel, really appreciate your input, it works fine with me.

   

  Best,

   

  Majdoleen

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