Map Tip Callouts create a "No Results" callout and fixed location map tips

26 Juli 2017 20:52

I've upgraded to GE 4.8 abd GVH5 2.9, and I have a site viewer that uses map tip callouts which now shows both a "No Results" callout and a fixed location map tip. Has anyone else seen this issue?

Thanks,

Frank

Kommentarer

12 kommentarer

Longguang Fan

29 Juli 2017 00:11
Hi Frank,

This is a known issue. The bug ID is GVH-15712. Sorry for the inconvenience. Our developer will look into it. I add you as stakeholder.

Thanks

Long
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Frank Martin

29 Juli 2017 15:06
Long,

Thanks for letting me know and adding me to the stakeholders list. We'll talk to our client about changing the map tips in their viewer to a fixed location unitl this bug is resolved. Thanks again.

Regards,

Frank
0
Bobby Jo Close

13 September 2017 21:38
Long,

Can you also add me to the list to be notified when this bug is fixed.

Thank you,

Bobby Jo
0
Longguang Fan

13 September 2017 21:48
Hi Bobby,

I will do. Cheers.

Long
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Bobby Jo Close

18 September 2017 23:25
Long,

We are also experiencing some issues with hyperlinks in maptips. For some of our viewers, the first time you click on a feature to access the maptip the hyperlinks will not work. Click on another feature and back to the feature you wanted or any other feature and the hyperlinks will work just fine.

Is this be part of the same issue?

Thank you, Bobby Jo
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Permanently deleted user

22 September 2017 20:46
Hi Bobby Jo,

The issue you are describing was filed as a seperate bug in the 2.9 version and was fixed for the 2.9.1 version of the HTML5 viewer. Upgrading will fix this issue for you.
Thanks,

Ali
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Permanently deleted user

28 Maj 2018 07:08
Above I read about the Maptip callout issues. I'm wondering in which version of viewer/core are the callout issues solved?

Thanks in advance.
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Permanently deleted user

28 Maj 2018 15:16
Hi Vincent,

The issue was fixed in the viewer in version 2.9.1 (GVH-15819).

Regards,

Wayne Richard

Latitude Geographics Group Ltd.

Head Office: 300 – 1117 Wharf Street Victoria, BC Canada V8W 1T7

Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com

Developers of Geocortex web-based mapping software | www.geocortex.com

An Esri Platinum Business Partner
0
Permanently deleted user

29 Maj 2018 14:23
Hi Wayne, thanks for your quick reply. I will send an e-mail to support for some more information.
0
Permanently deleted user

14 Juni 2018 21:12
Hi Wayne...we are running version 2.9.2 and still seeing the 'Results - No Results' Map Tip anchored in the left corner, even though we have callouts enabled. Any idea how to remove the No results anchored map tip?

Thanks!

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f2000000kAQ1&feoid=Body&refid=0EMf2000000fyyr" _/_img_
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Permanently deleted user

14 Juni 2018 21:21
Hi Lisa,

This appears to be a new bug, it's been filed as "BUG 15049" and it is currently unresolved and has no workarounds I am afraid. Please watch the release notes of future releases for mentioning this issue being resolved.

Regards,

Wayne Richard

Latitude Geographics Group Ltd.

Head Office: 300 – 1117 Wharf Street Victoria, BC Canada V8W 1T7

Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com

Developers of Geocortex web-based mapping software | www.geocortex.com

An Esri Platinum Business Partner
0
Permanently deleted user

13 November 2018 13:57
Hi Wayne, Lisa, Long,

I encountered the same bug recently. I applied a workaround which seems to work.

You can add a bit of code to the Desktop.css and Tablet.css files.

.map-tip-view {

display: none;

}

I hope this works for you as well. :-)
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Map Tip Callouts create a "No Results" callout and fixed location map tips

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