Geocortex Manager fails to load

Permanently deleted user

21 November 2017 07:10

I could not start the geocortex manager, whenever I am trying to start the manager the application asks for username and password, by providing the username and password the IE runs and redirect to security/callback/windows/....... 

 

I rerun the post installation many times but i did not fix the problem.

 

I am running GE 4.4.2 and I modified the IIS application pool to run as IdentifyServerAppPool without any luck.

 

all my projects, sites are working fine, what could be the issue

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  Permanently deleted user

  21 November 2017 14:24

  Is your IIS configuration for Manager set to only allow Authenticated access (i.e. anonymous is disabled)?  The default app pool for manager is usually EssentialsAdministrationAppPool4.  Not sure how changing it to the IdentityServerAppPool app pool would affect the authentication.

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  Permanently deleted user

  22 November 2017 02:27

  The IIS authenticated access is enabled, and i rerun the post installation and set the manager application pool to EssentialsAdministationAppPool4 and still the Essentials manager it is failing to run.

   

  Thanks

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  Permanently deleted user

  04 December 2017 22:27

  Hi Ashraf,

   

  This is expected behaviour unless you are entering valid credentials.  If you run the Post Installer, the "Configure Sign In Options" page will list who can log into Manager.  The default setting is BUILTIN\Administrators meaning that any local admins on the server can log in to Essentials Manager.   You can change this to a domain group if you wish.  If you are using the credentials of a valid user, try hitting the esc key when prompted for credentials and see if you are prompted with a different looking user/password dialog (Identity Server dialog).    If so, try your credentials on this dialog.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

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