Instant Search stopped working

Permanently deleted user

22 Januari 2018 16:54

We have noticed that instant search is no longer working.  It worked fine until a couple of weeks ago.   As far as we know, we haven't changed anything in Essentials Manager and all settings still appear to be correct.

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  Permanently deleted user

  26 Januari 2018 22:35

  Hi Michael,

   

  The typical reasons Instant Search would stop working are -

   

  1) corrupt Elastic Search indexes, that it cannot recover from

   

  2) unexpected data (string in a date field, duplicate field names etc)

   

  The Geocortex Core logs should indicate what the issue is. 

   

  To resolve it, I would recommend stopping the Core service and deleting the indexes and restarting Core.  This is a semi-advanced activity,  if you are not comfortable with this I would recommend submitting a support ticket for assistance.  If this does not resolve the issue I would review the data for inconsistencies and/or submit a ticket.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

   

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