Linked Google Map button fails to work in IE 11

Permanently deleted user

22 Februari 2018 19:44

I have enabled the Linked Map button to link to Google Map for my HTML5 viewer site. The button works fine in both Chrome and Edge, but is inactive (grayed out) in Internet Exploer (IE 11, to be specific). Would anyone help me troubleshoot this?

0

• 

  Permanently deleted user

  22 Februari 2018 19:56

  Hi Jie,

   

  Would this be on a touchscreen laptap by chance?

   

  Regards,

   

  Wayne

  0
• 

  Permanently deleted user

  22 Februari 2018 20:02

  Do you mean iphone or ipad? No, the button is grayed out on Safari, as well.

  0
• 

  Permanently deleted user

  22 Februari 2018 20:57

  Do you recall if you updated the Tablet,json,js file with the same changes as you made to the Desktop.json.js file?  An ipad would use the Tablet file as would a laptop with a touchscreen.

   

  Regards,

   

  Wayne

  0
• 

  Permanently deleted user

  22 Februari 2018 21:42

  Wayne,  you are right. I did forget to configure the Tablet.jason.js file.  It is solved now. Thank you so much!

  0
• 

  Permanently deleted user

  22 Februari 2018 21:48

  Good to hear it!  Thanks for the update.

  0

Du måste logga in om du vill lämna en kommentar.