site upgrade error

Permanently deleted user

29 Juni 2018 15:57

Has anyone else run into issues trying to upgrade an older site's viewer to the latest (2.11) viewer using Essentials Manager?

 

We have just installed the latest releases of Essentials and the HTML5 viewer.  I copied one of our current 4.5.1 / 2.6.1 sites over and Manager opens the site without any issues but when I try to edit the viewer, I get the standard dialog saying the viewer is from a previous version and must be upgraded.  If I click the 'Upgrade' button however, I get an error saying: An error occurred while processing your request. Value cannot be null. Parameter name: value

 

The detailed description of the error shows: <Message>Error occurred in action 'Upgrade' of controller 'UpgradeVersion': Value cannot be null. Parameter name: value Source: Newtonsoft.Json Message: Value cannot be null. Parameter name: value Stack Trace: System.ArgumentNullException: Value cannot be null. Parameter name: value at Newtonsoft.Json.Linq.Extensions.Value[T,U](IEnumerable`1 value) at Geocortex.Essentials.Html5Viewer.Management.Areas.Html5Viewer.Configuration.Upgrade.UpgraderFor2_11.UpgradeShell(String json, String shellName) at Geocortex.Essentials.Html5Viewer.Management.Areas.Html5Viewer.Configuration.Upgrade.UpgraderFor2_11.UpgradeShell(ManagementUpgradeContext context, Shell shell) at Geocortex.Essentials.Html5Viewer.Management.Areas.Html5Viewer.Configuration.Upgrade.UpgraderFor2_11.Upgrade(ManagementUpgradeContext context) at Geocortex.Essentials.Html5Viewer.Management.Areas.Html5Viewer.Configuration.HtmlViewerRepository.UpgradeConfig(String viewerID, Boolean& upgradePerformed) at Geocortex.Essentials.Html5Viewer.Management.Areas.Html5Viewer.Configuration.HtmlViewerRepository.UpgradeViewerConfig(String id) at Geocortex.Essentials.Html5Viewer.Management.Areas.Html5Viewer.Controllers.UpgradeVersionController.Upgrade(String siteID, String viewerID) at lambda_method(Closure , ControllerBase , Object[] ) at System.Web.Mvc.ReflectedActionDescriptor.Execute(ControllerContext controllerContext, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethod(ControllerContext controllerContext, ActionDescriptor actionDescriptor, IDictionary`2 parameters) at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClassd.<InvokeActionMethodWithFilters>b__a() at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionMethodFilter(IActionFilter filter, ActionExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeAction(ControllerContext controllerContext, String actionName) </Message>

 

I don't see anything in the log that would point me to what value it thinks is null.

 

Anyone have a similar experience or have ideas on what could be going wrong?

 

 

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  Permanently deleted user

  02 Juli 2018 13:58

  No idea if it's related, but reading your question reminded me of the known issue in the release notes of "If upgrading directly from 4.5.x you may encounter an issue where the REST API and Manager fail to load due to a “Newtonsoft.Json, Version=6.0.0.0” assembly loading error."

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  Permanently deleted user

  26 Oktober 2018 21:25

  Hi folks,

   

  Peter ended up opening a Support case, and we found that there was a bug in the upgrader that only affected his particular viewer.  The bug was fixed for the 2.11.2 release of the Viewer for HTML5.

   

  Regards,

   

  -Malcolm

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