print service periodically failing

Dan Griffin

25 September 2018 16:07

Since upgrading to Geocortex 4.101.1 we're having an issue where print stops working every few days.  I have to recycle the applicaiton pools in order to get it working again.  Is anyone else having this issue or know a fix?  Thanks. 

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  Permanently deleted user

  25 September 2018 16:10

  Hi Dan,

   

  Search on here for GE-7972 and you will likely find the same issue you are having.  It's a known issue and you can start by setting the App Pool to recycle on a more frequent schedule.   The Microsoft default is once every 29 hours, I would start by setting it to once every 12 hours or at regular times, like 6am and 6pm for example.

   

  Feel free to submit a support ticket to get assistance if required.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

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  Permanently deleted user

  14 Augusti 2019 22:39

  Hi Wayne - 

   

  I know this is an older thread, but am looking at setting up the AppPool recycling as you describe.  I wanted to check though, because when this issue happens, I don't see any AppPools as stopped, so I am wondering if that behavior is consistent with this problem.  Does the AppPool stop typically to cause this problem, or is it an issue that is fixed simply by re-starting an already running AppPool?

   

   

  Thanks - 

   

  Allen

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