Disclaimer at startup keeps popping up for user not allowing them to use map viewer

Permanently deleted user

14 Mars 2019 15:17

Hello from AZ,

 

I have a user from the general public reporting this issue. Unable to simulate the same results on my end. Has anyone else also experienced this? My only suggestion at this time is to try another web browser.

 

Thank you for your response(s) in advance,

 

-SJE

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  Permanently deleted user

  14 Mars 2019 15:27

  What is url?

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  Permanently deleted user

  14 Mars 2019 15:31

  https://mcgis2.mohavecounty.us/html5/?viewer=moh

   

  We have a script set up where a returning user of the map viewer will only see this disclaimer popup window once every 30 days or if they clear their browser cache before that time period.

   

  -SJE

   

   

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  Permanently deleted user

  14 Mars 2019 18:39

  Seems to work properly in both IE and Chrome for me.  How are you determining if they have been to the site before?

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  Dan Giersz

  14 Mars 2019 19:20

  Maybe they have their browser set to clear cookies on close. Or just blocking cookies altoegther.

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  Permanently deleted user

  14 Mars 2019 20:52

  Mike Hargreaves

   

  Seems to work properly in both IE and Chrome for me.  How are you determining if they have been to the site before?

   

  Browser cache. If they have a browser history of visiting the site, then the script executes accordingly. After 30 days or if they manually clear their browser cache, then the disclaimer will pop up again.

   

   

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  Permanently deleted user

  14 Mars 2019 21:09

  Dan Giersz

   

  Maybe they have their browser set to clear cookies on close. Or just blocking cookies altoegther.

   

  I have the Firefox browser on my workstation set to 'Delete cookies and site data when Firefox is closed' for testing purposes. Working fine on my end. Changed Browser Privacy > Content Blocking to Custom > Choose what to block > check box for both Trackers and Cookies options. One thing I changed on the Cookies options was from 'Cookies from unvisited websites (that setting has no issue)' to 'All cookies (will cause websites to break).'  Opening map viewer with the latter settings never goes past the splash screen, so I am wondering if the public user is inadvertently using the wrong terminology (disclaimer window) to describe the splash screen.

   

  Appreciate the feedback!  -SJE

   

   

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