Delays responding to Support Cases

Hi Everyone,

On Friday a permissions update was made to the software we use for managing support cases.  We lost the ability to assign cases or send direct email updates.  

The outage also interfered with my ability to post to the Announcements, and we weren't able to send a broadcast email either.

We've got most of the issues resolved now and will be addressing cases as fast as we can.  In the meantime, please be patient as we're operating with more backlog than normal and there are still a few things that need to be sorted out to restore full operations.

Thanks!

-Malcolm Walker

Product Support Team Lead