Document Store Request for docs_*/_refresh took xxxxx milliseconds

Mike Diss-Torrance

31 Oktober 2019 14:44

In the last 2 weeks, the Essentials logs have been reporting a repeating error that has this this signature:

 

 

Document Store Request for docs_*/_refresh took 2745 milliseconds

 

 

This is our busy time of year and have 2 dozen viewers running in production.

 

 

When the memory for the EssentialsAppPool4 reaches over 1 GB, things stop working right (printing, workflows, etc.). During this time, the Geocortex Core remains at about 600 MB.

 

 

I'm now recycling the EssentialsAppPool4 at 3am and also when it reaches 1 GB, but we are still getting those warning in the logs.

 

 

Any other suggestions?

 

 

Should I re-start the Geocortex Core?

 

 

Mike

 

 

 

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  Mike Diss-Torrance

  31 Oktober 2019 20:57

  I think explains my issue: https://support.geocortex.com/essentialsGSCkbaDetail?sub-nav=kba&main-nav=essentials&id=kA3f2000000SiG9CAK

   

   

  We already increased the frequency of recycling the AppPool and plan to increase the CPU and memory next.

   

   

  Mike

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  Mike Diss-Torrance

  15 December 2019 00:47

  By the way... the increase in CPU and Memory did seem to make a difference. We starting noticing this when one of our viewers was upgraded from version 4.6 to 4.9. We needed abandon the upgrade and then tried again from 4.6 to 4.12. Unfortunately, we are running into the problem again with 4.12.

   

   

  Does anyone know what is actually being stored in the "Document Store"? Since the warning itself indicates that document store request is taking a long time, what exactly is it requesting?

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