Time slider disappears when the viewer is refreshed in the browser with sign-in active

Frank Martin

03 April 2020 14:21

We have a time slider that disappears every time some refreshes their browser or sign out and then tries signs in again.  The Time Slider tool is gray out in the toolbar as well.  Any thought on why this is happening?

 

 

Thanks,

 

Frank

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  Permanently deleted user

  09 April 2020 23:17

  Hi Frank,

   

  What version of GVH are you running? BUG 36427: Time slider (and its button) intermittently disabled on viewer load, has been fixed in the most recent release. If you can upgrade to 4.13, we would recommend doing so.

   

  See our Known Issues kba for more info: https://support.geocortex.com/essentialsGSCkbaDetail?&id=kA3f2000000DY0BCAW&sub-nav=kba&main-nav=essentials

   

  I hope that helps!

   

  All the best,

   

  Stephanie

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  Frank Martin

  13 April 2020 12:34

  HI Stephanie,

   

   

  Upgrading to 4.13 did the trick.. Thanks so much for your help!

   

   

  Best regards,

   

  Frank

   

   

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