How do I get rid of the licensing message in the viewer?

Matt Stull

01 Augusti 2020 00:32

When I use the switch viewer tool, I am getting a licensing error.  _img_ alt="City of Santa Rosa General Information Viewer" src="https://maps.srcity.org/Html5Viewer/Index.html?viewer=publiccity" _/_img_

 

Is this something that I can fix or does the Geocortex support staff have to fix this?  Thank you!

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  Permanently deleted user

  07 Augusti 2020 23:50

  Hi Matt,

   

  Are you still experiencing this issue? I checked the viewer and it appeared to be ok! The Switch Viewer workflow is a 5-series workflow, correct?

   

  For anyone else who might run in to this, you can delete the DAT files from the folder indicated below. This will empty the current license. Then you can run the post installer for your Geocortex product, navigate to the license section and re-license. This should fix the license for all Geocortex products.

   

  C:\ProgramData\Geocortex\Licenses

   

  I hope that helps!

   

  All the best,

   

  Stephanie

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  Matt Stull

  10 Augusti 2020 13:47

  Hi Stephanie, Yes, one of your other support team help me get the license fixed. Thanks for following up! Matt

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