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Pictometry plugin stopped working

John Nerge
Guessing this is most likely an expired license issue specific to us, but as I'm frantically trying to fix it I'll just the question out there. Has anyone's Pictometry viewer in the GVH stopped working recently?
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  • Nico Burgerhart
    You get errors in the user interface or in the browser console?
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  • John Nerge
    In the user interface, I get an error that says "This Organization Account has Expired." But we also lost access to Pictometry Online at the same time, which is licensed separately. The timing was suspicious, hence why I'm checking in here.

     

     

     
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  • Permanently deleted user
    Hi John,

     

    Are you still experiencing this issue? Sounds like you may need to update a license with Pictometry. This page in our docs has information about that. There's also an example specific to Pictometry here.

     

    I hope that helps!
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  • John Nerge
    Thank you for confirming, Stephanie, I'll pursue a license update.
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