How to get rid of the message " Geocortex Mobile Viewer - License expired. Please contact your administrator " ?

Guillaume Ruelle

15 Juni 2021 09:04

I have an on-premise license expiring in 2030, so I don't know why I got this message in Geocortex Go.

 

Any help appreciated !

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  Stefan Schweigert

  15 Juni 2021 21:38

  Hi Guillaume,

   

  If you make a small change to the app then resave, does the message still appear in Go?

   

  Thanks, Stefan

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  Guillaume Ruelle

  15 Juni 2021 21:54

  Hi @Stefan Schweigert? ,

  Thx for your answer.

   

  Yes it does...

  We have this message in the Geocortex Go log

  And this one in the Geocortex.Mobile.Windows.log

  And this somewhere else

   

  None of these expired anyway...

   

  So it looks like a Runtime License conflict...

   

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  Guillaume Ruelle

  15 Juni 2021 21:57

  

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  Stefan Schweigert

  16 Juni 2021 15:37

  Thanks for the follow-up.

   

  1. Was this app originally created using a trial license?
  2. If you dismiss the banner on this app, then refresh the app, does the banner remain?

   

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  Guillaume Ruelle

  16 Juni 2021 15:43

  1. No, we've always been licensed
  2. Yes it does come back

   

  Thx for the follow-up as well

   

  We have the same behavior in dev and prod...

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  Stefan Schweigert

  16 Juni 2021 22:01

  If you create an entirely new app, does the licensing nag still appear?

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  Guillaume Ruelle

  17 Juni 2021 07:15

  Yes, it does.

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  Stefan Schweigert

  17 Juni 2021 23:21

  Hi Guillaume,

   

  What version of GXM Designer are you currently using? Do you also see the nag when you load the Try App?

   

  I'm following up with the dev team as to what might be the cause of this.

   

  Thanks, Stefan

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  Guillaume Ruelle

  21 Juni 2021 16:29

  We have 5.12.1 in prod environment, 5.11 in dev environment.

   

  We don't have the message with the Try App...

   

  Thx,

   

  Guillaume

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  Stefan Schweigert

  21 Juni 2021 20:52

  Hi Guillaume,

   

  Thanks for the details. Can you provide the "accountId" in your app's app.json (in the "$type": "licensing" app item) to stefan.schweigert(at)vertigis.com so I can confirm that appropriate ID is being stamped for your app? This can be viewed by exporting the app the opening the output zip file.

   

  Thanks, Stefan

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