Tile Layer missing on printed PDF map

Permanently deleted user

15 Juni 2021 19:55

Essentials 4.12.0.64

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  Stefan Schweigert

  15 Juni 2021 21:44

  Hi Richard,

   

  A few questions to help narrow down the potential issue:

  1. Are you using Essentials Printing or Geocortex Printing?
  2. Is the Service Type of the tiled layer set to 'Dynamic' in Essentials?
  3. Is the service publicly-available for us to retest with?

   

  Thanks, Stefan

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  Permanently deleted user

  15 Juni 2021 22:03

  Stefan, Here are the answers to your questions below. 1. Essentials Printing 2. It is not set to Dynamic 3. The service is not intended to be available publicly, but I have shared it with “Everyone” temporarily if you want to try to test against it. https://gis.unionsanitary.com/server/rest/services/Hosted/USD_Imagery_2017/MapServer Regards, Richard

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  Mark Peacey

  09 Augusti 2021 04:44

  We're seeing a somwhat similar issue.

   

  I've now turned off "Allow per request modification of layer order and symbology" on the Enterprise server service, for a non vector tile basemap, and that's now working when a user clicks Export Image, which is wasn't before. For printing it's also working fine.

   

  For our hosted (10.8.1) Vector Tile service it's set to "Supports Dynamic Layers: False" in Geocortex but it isn't appearing when a user clicks Export Image. It does appear on a printed PDF.

   

  We're using Geocortex Printing 5.9 and Geocortex Essentials 4.14.2.

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