Community Site Search Functionality

Bryan Lynn

15 Augusti 2022 19:56

There seems to be an issue with the Community page search capability.

First

• If you enter: https://community.vertigis.com/
• You end up here: https://community.vertigis.com/hc/en-us
• This really isn't the "Community" page it is just a page about VertiGIS stuff. The "Community" page is under the link at the top of the page or the link in the middle of the page that doesn't even show up because it is so far down the page.
• Now if you click the "VertiGIS Studio Web" button because you want to search that community page, you end up here: https://community.vertigis.com/hc/en-us/sections/360005554019-VertiGIS-Studio-Web which is basically useless unless you are just looking for FAQs or a Sample Package.
• I think it needs to be more clear when you hit the initial page, that those links are NOT for the community. 
• Or maybe the search box has an option to pick the topic(s) to search. Typically I know what product I am working with and just need an answer for it.

Second:
When you search a community group (e.g. VertiGIS Studio Web - https://community.vertigis.com/hc/en-us/community/topics/4411943430418-VertiGIS-Studio-Web) you are shown results from that group. This is good. But if you enter another phase in the search box at the top, you are provided answers from ALL groups (e.g. Essentials, Workflow, Web, etc.). You have to go BACK and do the search from the group's landing page, to just get results from just that group. Not a big deal on the first couple of pages of results, but if you are 8 pages in, it sucks going back.

These are just things I find very frustrating when trying to find answers on the community page.

0

• Officiell kommentar

  

  Lance Bolton

  17 Augusti 2022 23:13

  Hi Bryan,

   

  Thanks for the feedback, we appreciate it! I can understand some of your frustrations when it comes to navigating the community site, as well as how the search function performs. The 'community' part of the URL is definitely a bit misleading as this is actually just the name of the subdomain, as our originally desired 'support.vertigis.com' is already in use.

   

  We do have plans to expand the search options for the community in the future, and we have also started to look at how we can best improve integration of the discussion topics within the context of our service platform. I will ensure your feedback is heard and considered as we move forward with the site improvements in the future.

   

  We recommend making a bookmark to https://community.vertigis.com/hc/en-us/community/topics in the interim as this will present the community topics you are looking for.

   

  Thank you again for the feedback!

Du måste logga in om du vill lämna en kommentar.