New Printing Engine post install failure
Hi,
I am attempting to complete the post installation of the new Printing Engine (v3).
I am following the documentation and pointed it to our internal portal URL, however it fails at 70%, when it tries to publish the definition as it tries to hit www.arcgis.com for some reason. There is a warning as it starts - ‘Using Connection Object over GIS Object’.
The test environment I am running it in using ArcGIS Enterprise 11.2. The ArcGIS Portal is on a separate server to ArcGIS server/ArcGIS Datastore. The federation is configured and working fine.
These servers don't have internet access so it they can't hit this site and the post install times out when it tries to publish. I am not sure why it needs to hit AGOL for an internal install.
Am I missing something as a part of the post install?
Thanks
Kylie
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I've tried to install it 4 times in different ways (AGO vs. portal etc.) and it's failed each time. I'm getting different errors than you. Hopefully they can improve the documentation for this.
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Hi Kylie,
I'd recommend opening a support ticket for your issue - I believe you're an Australian customer, so supported by Woolpert?
You could provide them with the logs from the install script that is failing (there's a save button directly underneath the message in the Post Installer). Additionally, the Post Installer does have browser developer tools (hit the F12 Key). You could run through it with the developer tools open, and save a .har file from the Network tab that might have additional information to assist troubleshooting.
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Hi Kylie, Chelsea and Matthew,
we had the same problem during our install.
I found out, that this seems to be a bug in the Esri arcgis module, which is already reported here:
https://githubissues.com/Esri/arcgis-python-api/1655
“The problem is the new GIS-object being created in arcgis/geoprocessing/_support.py on line 378 to 384, where the Python API creates a new GIS object with no URL specified, which means it will try to reach out to www.arcgis.com per default.”
Our workaround was to execute the post install not on the Enterprise Server directly.
Instead we executed it on our local PC which has access to www.arcgis.com.
Regards,
Daniel.
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Daniel Strigl I'm getting these errors when updating to the latest Printing again. How did you execute the post install on a computer the Printing Engine isn't installed on?
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Hi Chelsea Rozek,
> How did you execute the post install on a computer the Printing Engine isn't installed on?
just simple by executing the Python scripts on another PC with access to www.arcgis.com.
Regards,
Daniel.
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