Installation complete but not available for Viewers in Essentials

Permanently deleted user

26 février 2016 00:14

Hi everyone

 

I'm wondering what I have missed with my installation, because I can't to enable Insight for the Viewers in Essentials. 

 

Insight 1.01 and Geocortex 4.4.3 are installed on same server and HTML5 2.5.2 doesn't show the insight icon as Admin/Developer guide screen.

 

Viewer has configured Desktop.json.js IsightIntergration set to TRUE

 

 

 

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  Permanently deleted user

  26 février 2016 19:02

  Hi there,

   

  This sounds reminiscent of a bug that was supposed to be resolved in GVH 2.5.2 (GVH-7158).  Can you please have a quick look at the Toolbar and Tool Behavior section and let me know if they are blank?

   

  Thanks!

   

  ?Danny

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  Permanently deleted user

  28 février 2016 22:12

  Hi Danny

   

  Thanks for the reply. Toolbar and TooBehavior seem correct and they are not blank. 

   

  Geocortex 4.4.3 + GVH 2.5. have been installed before Insight 1.01 installation. 

   

  It seems to me that Insight 1.01 application runs correctly, I can see sites and workflows listed within InsightReport application, but obiously no stats have been captured.

   

   

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  Permanently deleted user

  29 février 2016 16:40

  Hi there,

   

  hmm, interesting.  I'm not too sure why you are not able to see the Insight Integration module.  I would suggest opening a support case so that we can do some troubleshooting with you.

   

  Thanks,

   

  ?Danny

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  Permanently deleted user

  1 mars 2016 01:28

  Thanks Danny.

   

  If I open case can you do some troubleshooting? because in the past everytime I opened a case it got closed within few days without any information or feedback. 

   

  Is there anyone else on this forum with this kind of issue? 

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  Permanently deleted user

  1 mars 2016 17:13

  Hi there,

   

  I just had a look at your account, and your first level support is actually handled through a reseller (AAM).  Please reach out to them for support, and then they can open a case on your behalf.

   

  Thanks!

   

  Danny

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