EssentialsInfo and EssentialsLog Issues

Permanently deleted user

29 mars 2016 14:27

We have all ports open needed but essentialsinfo.log and essentialslog.log still reports a connection failure and the most useful part of insight fails to work.  

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  Permanently deleted user

  29 mars 2016 15:18

  Hello Chris,

   

  Can you please post the errors you are seeing in the two log files?

   

  When you say that the useful parts of Insight fail to work, can you please expand on that a little?  Which panels or sections specifically are not loading?

   

  It may also be helpful for you to check out the Known issues KB article.  It's possible that one of the fixes in there could help.  Here is the link. (https://support.geocortex.com/optimizerGSCkba?sub-nav=kba&main-nav=optimizer&#!/feedtype=SINGLE_ARTICLE_DETAIL&dc=Geocortex_Insight_Optimizer_kba&criteria=BESTANSWERS&id=kA360000000Xb6c)

   

  Thanks!

   

  Danny

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  Permanently deleted user

  29 mars 2016 15:30

  [2016-03-29 10:19:24,283][WARN ][Role: Insight.EssentialsLog  InstanceID: 4410bb68-5708-4da9-aff7-eacf682bc8b3][Insight.EssentialsLog][Platform.MessageQueueMultiplexer] Inner exception:

   

  System.Net.Sockets.SocketException (0x80004005): No such host is known

   

     at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)

   

     at System.Net.Sockets.TcpClient.EndConnect(IAsyncResult asyncResult)

   

     at RabbitMQ.Client.Impl.SocketFrameHandler.Connect(TcpClient socket, AmqpTcpEndpoint endpoint, Int32 timeout)

   

  We are not seeing the section that shows Essential Sites/Workflows.  We have opened the necessary ports including 6379.  

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  Permanently deleted user

  29 mars 2016 15:37

  Thanks Chris, it sounds to me like a problem on the Essentials server side.  Could you please post one of your Role.Config files for either the Info or Log collector?  By default you can find them here:

   

  C:\Program Files\Latitude Geographics\Geocortex Core\NSRoot\Geocortex\Insight\Collectors

   

  The location will be different if you have Core installed in a non standard location on your Essentials server.

   

  Thanks!

   

  ?Danny

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  Permanently deleted user

  29 mars 2016 15:41

  <Role Name="Insight.EssentialsInfo" Binary="Geocortex.Insight.Collectors.EssentialsInfo.exe" Namespace="Geocortex.Insight" AutoStart="True" DelayStart="True">

   

    <EnvironmentVariables>

   

      <!-- The configuration service should be set to the IP address of the hub server if this is a satellite install of Insight -->

   

      <EnvironmentVariable Name="configsvc" Value="172.31.1.93:6379"  />

   

      <EnvironmentVariable Name="ConfigurationServiceRetryCount" Value="-1" />

   

    </EnvironmentVariables>

   

    <StartupSettings>

   

      <!-- Set the collector to start probing items at a specific time, given in a 12 hour format (e.g. 10:00:00 AM) -->

   

      <!-- 

   

      <StartupSetting Key="CollectionStartingAt" Value="12:00:00 AM" /> 

   

      -->

   

      <!-- The interval at which this collector gathers information about local instances of Essentials -->

   

      <StartupSetting Key="CollectionInterval" Value="01:00:00:00"  />

   

    </StartupSettings>

   

    <Configuration>

   

      <Probes>

   

        <!-- Individual Essentials instances can be set to be ignored (eg. development instances) using the syntax below. 

   

        If set to Enabled="False", that instance will not be probed and will not show up in Reports. By default, all instances

   

        are collected upon. -->

   

        <!-- 

   

        <Probe Name="Default" Enabled="False" />

   

        -->

   

      </Probes>

   

    </Configuration>

   

  </Role>

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  Permanently deleted user

  29 mars 2016 15:41

  We can use telnet to access the server ip listed in the above config file just fine from both ends. 

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  Permanently deleted user

  29 mars 2016 15:46

  Hi Chris,

   

  Thanks for providing the config file.  Everything looks OK from what I can see.  Without looking at the server to do some troubleshooting, I'm not too sure what could be causing the problem for you.  

   

  I would suggest that you create a support case, and myself or one of the other analysts can help you investigate.

   

  Thanks!

   

  ?Danny

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