ArcGIS Service Usage and Performance - no data available

Permanently deleted user

5 février 2018 21:12

We have Analytics set up and running.

 

Status information such as ArcGIS Server Alarms and Services Alarms is available.

 

However, NO data is available under "Trends" such as Service Usage and Performance and other info.

 

All the numbers are zeros for Total Requests, Unique Users etc.

 

We know that they shouldn't be all zeros and the collector is working after checking at Windows Task Manager.

 

We don't have Essentials (HTML5 Viewer).

 

Does  ArcGIS Service Usage and Performance data at Analytics require HTML5 Viewer?

 

Map service usage data is the most useful and important to us.

 

 

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  Aaron Oxley

  16 avril 2018 19:20

  Hi Yunsik,

   

  If you are seeing information for ArcGIS Servers, but not all the information, there is likely something missing in your configuration. Please refer to the Reference for Trends Tab Content Panels (http://docs.geocortex.com/analytics/latest/admin-help/Default.htm#an/admin/content-panels-trends-tab.htm#Trends%3FTocPath%3DReference%7CContent%2520Panels%7C_____2) for specific information on what is required for each piece of information. It sounds like you need to adjust the configuration for log file collection. 

   

  You will notice in that document that Unique Users requires Essentials & HTML5 Viewer, but everything else should work without Essentials. If you continue to have troubles getting the desired data, please contact Product Support for assistance in troubleshooting your configuration.  

   

  Thanks,

   

  Aaron Oxley

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