Analytics 1.4.3 Installation Failed with Fatal Error

 

Our Analytics installation failed with fatal error, does any have any idea about the possible cause?

 

attached is the full content of the log file. 

 

... ... 

 

Property(S): PrimaryVolumePath = D: 

 

Property(S): SOURCEDIR = C:\Users\Administrator\AppData\Roaming\Latitude Geographics Group Ltd\Geocortex Analytics 1.4.3\install\ 

 

Property(S): SourcedirProduct = {F0F0DE6B-90FD-4CB5-B867-7A849F765FC7} 

 

Property(S): ProductToBeRegistered = 1 

 

MSI (s) (C8:80) [10:16:37:417]: MainEngineThread is returning 1603 

 

MSI (s) (C8:D0) [10:16:37:432]: RESTART MANAGER: Session closed. 

 

MSI (s) (C8:D0) [10:16:37:432]: No System Restore sequence number for this installation. 

 

MSI (s) (C8:D0) [10:16:37:432]: User policy value 'DisableRollback' is 0 

 

MSI (s) (C8:D0) [10:16:37:432]: Machine policy value 'DisableRollback' is 0 

 

MSI (s) (C8:D0) [10:16:37:432]: Incrementing counter to disable shutdown. Counter after increment: 0 

 

MSI (s) (C8:D0) [10:16:37:432]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

 

MSI (s) (C8:D0) [10:16:37:432]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

 

MSI (s) (C8:D0) [10:16:37:432]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 

 

MSI (s) (C8:D0) [10:16:37:432]: Destroying RemoteAPI object. 

 

MSI (s) (C8:80) [10:16:37:432]: Custom Action Manager thread ending. 

 

MSI (c) (24:84) [10:16:37:448]: Back from server. Return value: 1603 

 

MSI (c) (24:84) [10:16:37:448]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 

 

MSI (c) (24:84) [10:16:37:448]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'. 

 

Action ended 10:16:37: ExecuteAction. Return value 3. 

 

=== Verbose logging stopped: 21/11/2018 10:16:37 === 

 

Action ended 10:09:16: AI_InstallPrerequisite. Return value 1. 

 

MSI (c) (60:6C) [10:09:16:532]: Note: 1: 2205 2: 3: AI_XmlLocator 

 

MSI (c) (60:6C) [10:09:16:532]: Note: 1: 2228 2: 3: AI_XmlLocator 4: SELECT `Property` FROM `AI_XmlLocator` 

 

MSI (c) (60:6C) [10:09:16:782]: Note: 1: 2205 2: 3: AI_ChainedPackage 

 

MSI (c) (60:6C) [10:09:16:782]: Note: 1: 2228 2: 3: AI_ChainedPackage 4: SELECT `ChainedPackage` FROM `AI_ChainedPackage` 

 

MSI (c) (60:6C) [10:16:37:448]: Doing action: FatalError 

 

Action 10:16:37: FatalError. 

 

Action start 10:16:37: FatalError. 

 

Action ended 10:16:47: FatalError. Return value 1. 

 

MSI (c) (60:6C) [10:16:47:038]: Doing action: AI_SHOW_LOG 

 

Action 10:16:47: AI_SHOW_LOG. 

 

Action start 10:16:47: AI_SHOW_LOG. 

 

MSI (c) (60:50) [10:16:47:038]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI23C4.tmp, Entrypoint: LaunchLogFile 

 

Action ended 10:16:47: AI_SHOW_LOG. Return value 1. 

 

MSI (c) (60:6C) [10:16:47:163]: Doing action: FatalError 

 

Action 10:16:47: FatalError. 

 

Action start 10:16:47: FatalError. 

 

Action ended 10:16:47: FatalError. Return value 1. 

 

MSI (c) (60:6C) [10:16:47:163]: Doing action: AI_CleanPrereq 

 

Action 10:16:47: AI_CleanPrereq. 

 

Action start 10:16:47: AI_CleanPrereq. 

 

MSI (c) (60:CC) [10:16:47:163]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI2442.tmp, Entrypoint: CleanPrereq 

 

Action ended 10:16:47: AI_CleanPrereq. Return value 1. 

 

MSI (c) (60:6C) [10:16:47:257]: Doing action: FatalError 

 

Action 10:16:47: FatalError. 

 

Action start 10:16:47: FatalError. 

 

Action ended 10:16:47: FatalError. Return value 1. 

 

MSI (c) (60:6C) [10:16:47:257]: Doing action: AI_RemoveTempFiles 

 

Action 10:16:47: AI_RemoveTempFiles. 

 

Action start 10:16:47: AI_RemoveTempFiles. 

 

MSI (c) (60:78) [10:16:47:257]: Invoking remote custom action. DLL: C:\Users\ADMINI~1\AppData\Local\Temp\2\MSI24A1.tmp, Entrypoint: RemoveTempFiles 

 

MSI (c) (60!7C) [10:16:47:272]: PROPERTY CHANGE: Adding AITEMPFILESREMOVED property. Its value is 'YES'. 

 

Action ended 10:16:47: AI_RemoveTempFiles. Return value 1. 

 

MSI (c) (60:6C) [10:16:47:288]: Doing action: FatalError 

 

Action 10:16:47: FatalError. 

 

Action start 10:16:47: FatalError. 

 

Action ended 10:16:47: FatalError. Return value 2. 

 

MSI (c) (60:6C) [10:16:47:288]: Note: 1: 2205 2: 3: Environment 

 

MSI (c) (60:6C) [10:16:47:288]: Note: 1: 2228 2: 3: Environment 4: SELECT `Environment`,`Component_` FROM `Environment` 

 

MSI (c) (60:6C) [10:16:47:303]: Destroying RemoteAPI object. 

 

MSI (c) (60:B8) [10:16:47:303]: Custom Action Manager thread ending. 

 

=== Verbose logging stopped: 21/11/2018 10:16:47 ===