Since upgrading to 5.2, I'm unable to access reports developed in the previous version.

Erik Engstrom

4 décembre 2018 19:48

I have two reports that I've developed and since the upgrade, I'm unable to access them. I receive an error in the console:

Uncaught Internal Server Error: dx-report-designer.js:16240

 

I can create and run new reports, but I cannot open previously developed reports. The report I'm trying to open is: http://vtanr.maps.arcgis.com/home/item.html?id=9500f0837ea746b1b3997b824dce9951

 

This sounds like a support request, but this would be the 3rd support request on this particular report for various reasons. I thought I'd try to ask here first. 😕

0

• 

  Stefan Schweigert

  5 décembre 2018 23:28

  Hi Erik,

   

  We haven't seen upgrade-related issues in Reporting when testing ourselves. Since that report is a part of your organization, I'm not able to access it in order to reproduce the issue.

   

  The error message might indicate a temporary issue with the production environment; is this error still occurring?

   

  Thanks, Stefan

  0
• 

  Erik Engstrom

  17 décembre 2018 14:40

  Just as an update, I've worked with support and have found that the issue is stemming from a change in the data directory. If I use the default data directory, I can load (and save) reports normally. If I change the data directory from the default, I cannot load/save projects.

  0

Vous devez vous connecter pour laisser un commentaire.