Print tool in Internet Explorer is showing as disabled

Mark Norbury

11 octobre 2019 00:15

I have built some Geocortex Printing 5 templates and have added a Print tool to the toolbar in my HTML5 Viewer application. In Chrome and Firefox it all works OK but in Internet Explorer (version 11.3143.14393.0) the print tool is showing greyed out and disabled. What is the cause of this?

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  Stefan Schweigert

  11 octobre 2019 17:31

  Hi Mark,

   

  Thanks for this information. I've filed an issue and added your name to the list of stakeholders. We are currently investigating the issue.

   

  Thanks, Stefan

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  Shaunda Devenport

  27 novembre 2019 23:59

  Also experiencing this issue.

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  Shaunda Devenport

  9 janvier 2020 19:28

  Hi Stefan, is there any update to the inability to use printing 5 templates with Internet Explorer?

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  Stefan Schweigert

  9 janvier 2020 20:23

  Hi Shaunda,

   

  No updates currently but I have raised the priority of the issue with our development team. I'll let you know if anything changes.

   

  Thanks, Stefan

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  Permanently deleted user

  14 mai 2020 14:31

  Hi @Stefan Schweigert?  we really need IE support for some customers. Are there any updates yet?

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  Stefan Schweigert

  14 mai 2020 16:15

  Hi Kees and Everyone,

   

  We fixed this issue in GE 4.13, my apologies for not updating this thread.

   

  Thanks, Stefan

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  Stefan Schweigert

  14 mai 2020 18:14

  @Kees Baake? : Unfortunately, the fix is not straightforward. I'll check with the team about potential options.

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  Ahmed Al Ani

  17 mai 2020 16:30

  @Stefan Schweigert? apologies for jumping in the conversation but we recently started to face issue in Printing 5 from essentials latest and html5 viewer latest, the Printing v5 Template generated is empty without any map only the title gets modified as per the user entry. Please help. We tried all the browsers but with same results. Is there any port required to open in the new versions of geocortex.

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