Printing stopped working, Generates empty Print template with no Map

Ahmed Al Ani

17 mai 2020 16:25

Hi,

 

Recently we found an issue with the Printing v5 (5.4.1) using essentials latest and html5 viewer latest. Using Printing 5 has stopped working and it generates blank template with only title getting modified as per user entry. But without any Map. Kindly help for this issue.

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  Stefan Schweigert

  19 mai 2020 17:37

  Hi Ahmed,

   

  A few questions to help to debug this:

  1. Are you using SaaS Printing or on-prem?
  2. Is any of the data being used in the site secured? Does the current user have permissions to view the data?

   

  If you are able to provide a testing site to reproduce this issue, that would be helpful.

   

  Thanks, Stefan

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  Ahmed Al Ani

  21 mai 2020 08:31

  Hi Stefan,

   

  We are using On-premises for all products esri and Geocortex.

   

  data is internal access only on https, yes the current user has permissions.

   

  the printing software stopped working after the internet access on the servers was stopped. kindly please help for the Internet URL list, which need to be allowed in the firewall.

   

  Thanks,

   

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  Stefan Schweigert

  21 mai 2020 18:44

  Hi Ahmed,

   

  Are there any errors in the browser console or that you are seeing while the print is being generated?

   

  You may have already completed this step from our documentation but I just wanted to confirm: 'If you use an on-premises portal with on-premises Printing and your organization has configured the Allow Origins setting in your portal, then you must add your Geocortex Printing server as an allowed origin.'

   

  Thanks, Stefan

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  Ahmed Al Ani

  27 mai 2020 07:33

  Hi Stefan,

   

  Thanks for your reply, We have the Geocortex Printing installed on the same server as ArcGIS Portal. There are no errors in the browser console when print is generated, only the print out pdf is empty for map containers only the title is visible with the borders.

   

  But we found printing stopped working immediately after Internet Access on the server was removed as per security policy. therefore to fix this we allowed internet access temporarily and then Printing Started to work again.

   

  Thanks,

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  Permanently deleted user

  28 mai 2020 07:35

  Hi Ahmed,

   

  We have recently just resolved a similar issue.

   

  Our issue was due to Geocortex printing 5 requiring to use the ESRI external geometry service to reproject the print extent (if the map site is not in WGS84). Because our server has no internet access, it wouldn't reproject and a blank map would display.

   

  One option to try is to allow communication to the default geometry service it tries to use which is https://utility.arcgisonline.com/arcgis/rest/services/Geometry/GeometryServer

   

  Another option to try is to configure Printing 5 to use an internal geometry service by adding it to the web.config file under C:\Program Files\Latitude Geographics\Geocortex Printing\Deployment.

   

  In the web.config file, under app settings, add the following line using your geometry service URL.

   

  <add key="app:geometryServiceUrl" value="https://servername/arcgis/rest/services/Utilities/Geometry/GeometryServer/"/>

   

  This is what solved our blank map issue. Hope this helps.

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  Ahmed Al Ani

  28 mai 2020 09:24

  Dear RPC GIS Team,

   

  THANK YOU!!! YES!! this is the exact solution, the on-premises installation of Geocortex Printing 5 without internet access requires Geometry service URL access and the entry of Geometry URL (from local ArcGIS server) in web config did the trick.

   

  Thank you for your help and with a detailed solution steps, Highly appreciate!

   

  Kind Regards,

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